I sent my $600 Sony Xperia Z2 in for repairs because the microphone did not work. $600 phone and no one could hear me - frustrating. It took the Laredo repair center 15 days to decide they would replace the phone. I never received any communication initiated from the repair department. I called twice a week from the the day they received my phone, November 20th, for updates. I called on 12/9 and after requesting to speak with a manager was told that my replacement phone had been shipped. It took an additional 20 minutes to dig up a tracking number. So I track down the box (I had it delivered to my work since I cant sign for packages during the day), open the box and NO PHONE!
What the heck Sony! In the box is:
- a charger
- a pair of headphones
- 8 1/2" x 11" piece of paper explaining my phone had been replaced with a white phone
- instruction manuals
- green bubble wrap
What the heck Sony! $600, 12 phone called and more than a month later and I still have no phone. This is frustrating - beyond ridiculous. I don't know what kind of issues you have going on at that repair center but you need to get them straightened out.
