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Unable to set up Yahoo email account

Dancandalic
Visitor

Unable to set up Yahoo email account

Hi

Can anyone help please?  I cannot get my phone to  recognise my Yahoo account in order to set it up.  It works fineon my laptop and on my iPod touch, but when I try to set up my account on my phone it says username/ password are not recognised.  It has set up my aol and gmail accounts no problem, and these are working fine.  I am at a bit of a loss as to what to do to set it up now.  Any suggestions?  Can it be configured manually?

Thanks

Ali

10 REPLIES 10
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Uliwooly
Expert

Double check if you are entering the correct password, I had a similar issue long ago, and it was the password 

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_alexdon_
Expert

This occured to me too,I have contacted yahoo and they told me there are no problems with their servers.I have cleared data for my browser (even though I use apps to login,both email stock and yahoo mail) and now it works.

alexdon
Dancandalic
Visitor

yes definitely putting in the correct password. In fact I have also tried resetting it and it works fine on the laptop but not on the phone!

Dancandalic
Visitor

Sorry not technical at all......how do I 'clear thedata for my browser'?

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_alexdon_
Expert

Settings-apps-all,look for the browser and tap on clear data (you must be using chrome or firefox or dolphin etc).Or if you know how to get to chrome's settings,clear cached data,cookies but keep your history and autofill form.

alexdon
Dancandalic
Visitor

Ok am trying that (thanks for the idiot-proof instructions) and will let you know if it works.  Thanks

Dancandalic
Visitor

No...it now says "could not open connection to server"  AAAAGH

Dancandalic
Visitor

And now.....its getting a bit further on in the process, then eventually says:

! Syncing

Could not create the account

Please try again later

Any ideas?  Its still working fineon the laptop, and my other email accounts are also working fine on the phone

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Uliwooly
Expert

It could be a temporarily yahoo issue, what if you download the yahoo email app and check again?