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phanen17

I am facing "Not Ringing" problem with my Xperia ION phone. If I don't call anybody for more than 2-3 hrs or don't send any sms i.e, I don't use the mobile for couples of hrs & put my mobile in Ideal then my phone won't ring even if some one is calling me. I have to restart the phone for fixing the issue. I have already contact Sony Customer Care, Email Support Team (Ticket: 94758477) and followed all the given solutions. I went to Sony Xperia Service Center also ( Ticket Id - 13032100027). They repaired the S/W version but still facing the same Issue.

Please let me know how to resolve the issue asap.

Regards

Phanendra Deka

kahn_ftw

Please check if the problem still persists.
In my case, when I would call simultaenously from 2 different numbers. After 7-8 calls (normal), the phone would stop showing anymore calls.
Check if this happens with your phone as well. I'll be going to the service center on Monday. So, I guess I'll save sometime by shortlisting the probable solutions.

phanen17

Hi kahn,

Yes, I am facing the same problem. After 5-7 calls (normal), the phone stops showing anymore Incoming Call alerts. I have to restart or dial any phone number to fix the problem temporarily. I have submitted the phone to Authorized Xperia Service Center again.

kahn_ftw

Hey there,
Yes I have submitted to the service center as well. They say it'll take around 10 days, because they would have to change the main hardware i.e motherboard of the device.
Well that is quite a jolt for me as my handset is only 14 days old.
I hope Sony will not disappoint us.
Regards.

phanen17

The Service Center Technicians also informed me that they were also going to change my Phone's Motherboard. Lets see what happens.

kahn_ftw

Yea same here, But its been over 15 days...They still havent got the motherboard for my phone. I am just tired of their lame excuses. Fed up totally

phanen17

Same Here... Still have not received my phone

kahn_ftw

Whats the news of your phone bro ? Sony officials have really disappointed me, now they the handset couldn't be repaired after changing the hardware as well.
Now they are just making lame excuses and not providing me any sufficient answer.

phanen17

Same here. I am going to consumer court to register a complaint against Sony Xperia Company & Service Center. Extremely disappointed with Sony's Xperia customer service, Service center support.

Everyweek they are saying that they need another 5-7 days to repair the mobile. They neither repairing my phone nor replacing it with new one.

I think, we brought our Xperia mobile phone to keep it in Service Center.

kahn_ftw

Bro,
I got a replacement phone Xperia SP thanks to Mr. Harsimran here at Sony Service center Ludhiana. Have you got anything yet or not ?

phanen17

Hi Bro,

Sony also offered me Xperia SP as a replacement. But didn't accept it. I need Xperia ION or Money Back Or ready to accept any other models/versions which is equivalent to Xperia ION. I am also ready go for upper Xperia versions like Xperia Z or ZL by giving extra cost [Factory/Dealer Price(not MRP) - My Xperia ION price Rs 26000/-]