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FarmerGiles

Hi all,

This is my first post so hello to everyone.

This is also my first smartphone and up until now I have not had any problems.

I took a 12 minute 4K video the other day which is showing in my album but when I come to transfer it to my PC using the Sony Companion software I cannot find it anywhere.

I looked for it on the internal memeory and it only displays photos - no video.

I then bought a 128 GB SD card and transferred everything onto that, went back on the pc software but again the video is not displayed in the DCIM files.

I have done a search using windows on both internal memory and SD card and nothing comes up for the file name.

I can view the video on the phone and the details say it is on the SD card and give a full filename and pathway but as I said nothing comes up on a search.

Why would this be?

The file is 4.5GB in size but I didn't think that would be relevant.

Can anyone help?

Thanks

Giles

_alexdon_

Has the recording ended? I find it pretty large 12 min on 4K.

alexdon

FarmerGiles

Hi Alexdon,

I'm not sure I undersatnd what you mean.

The recording has ended, I recorded it on Saturday night and have been trying to get it off the phone since then.

It is a large file like I said - 4.5GB

The issue is that none of my recorded videos are being displayed in the data transfer software/file manager but the video is definitely on the SD card.