Evidently, this is not a solution to the problem: it's a workaround, since the problem reoccurs frequently. There seems to be a correlation between a reboot and this problem: a reboot should be done only after disabling Smart Lock (Google) as a trust agent. Then after the reboot it must be re-enabled. You guys wanna laugh? I complained with Sony. After sometime the "customer care" agent referred me to the Greek support team, because he was from the UK and I am in Holland. I complained to him that the Greek site is completely in Greek, which I don't speak. His anser: use Google Translate. Later, I discovered the Dutch support team. There support didn't go any further then: I am sorry you feel disappointed about us. We suggest you do a software repair (which basically is the same as a factory reset). the suggestion is of course nothing but a way to get rid of the client, since many users have this problem. Sony should offer a real software repair: Repair your faulty software instead of insulting your customers with fake customer care.
Part of the chat transcript with Sony's "customer care":
| | Jessie J | 02:28:13 pm | | | | | The Smart Lock feature may not be available in every market, country or region. Keep in mind that Smart Lock as a security feature is less secure than a pattern, PIN, or password. and as you are contacting the UK support we are not aware of the feature is available within Netherlands or not however your feedback has been taken into cosideration of course to get the issue sorted if it is a common issue | | And I'd recommend you to double check with Netherlands support regarding is the feature is available in your market or not | | Regional chat team
https://support.sonymobile.com/gr/contactUs/ | 02:29:06 pm |
| | |
|
|
|
| | Robert M. Berendsen | 02:34:45 pm | | | | | | | |
|
|
|
| | Jessie J | 02:35:01 pm | | | | | Yes, they support Netherlands | | Is there anything else I can help with in the meantime? | |
| | |
|
|
|
| | Robert M. Berendsen | 02:35:37 pm | | | | | | | |
|
|
|
|
|
|
| | Robert M. Berendsen | 02:37:10 pm | | | | | What's more: I can't access may Sony Mobile account. First it said it was locked and I need to reset my password. After I did that, it said: (in Dutch): "currently unavailable, Please try again later".
2:11 pm
I am really getting the feeling I should never have switched from Samsung to Sony. | |
| | |
|
|
|
| | Jessie J | 02:38:48 pm | | | | | This is also the regional website we are only aware of the UK website issues we have no access to get this issue fixed so I'd recommend you to discuss that issue with the chat team of Greece | |
| | |
|
|
|
| | Robert M. Berendsen | 02:41:28 pm | | | | | the greek site is in greek. I don't read greek. | |
| | |
|
|
|
| | Jessie J | 02:41:42 pm | | | | | Translate the site to English through Google  | |
| | |
|
|
|
| | Robert M. Berendsen | 02:42:03 pm | | | | | | | |
|
