How can I tracking repair status????

[JAugust]

That's all! somebody to help me?

[najodleglejszy]

https://mysupport.sonymobile.com

if you have added your phone's IMEI number there, you'll be able to see the status there.

[JAugust]

Thanked! But so far nothing, I found my device and your inf but nothing about repair status.....

[najodleglejszy]

hmm, perhaps it's not available in your region. I know some companies (e.g. Lenovo) support tracking repair only in certain countries.

[JAugust]

Yes, you got it...but I'm USA right now and the phone went brought here...

[Jonas · Accepted solution]

Hi @JAugust,

Local service routines / repair status tracking differ between regions/markets and since this is a Global forum, I would recommend that you get in touch with your Local support team.

They are very well informed on how local service routines and so forth works in your market and will be able to provide you with a more detailed answer regarding the repair status of your Xperia device and will be able to provide you with more assistance if needed regarding the repair and and follow-up questions you may have.

I hope that helps!

[JAugust]

I got iformations on xperiar support forum at live chat...thank you and my phone repair status is in progress

[Jonas]

@JAugust, you're very welcome!

I hope that the repair will go smoothly so you can enjoy using your Xperia device again!

Feel free to keep me updated!

[JAugust]

Hello @Jonas

Less than a month that I received my device repaired I again had problems with the screen that was changed .... that makes me sad ... I use this device to work and I paid real expensive in a device that in less than a year this giving me so many problems ... I'm really thinking of changing the device as much as I like the sony products (I own ps4 tv headset platinum and my Xperia) but I'm disappointed .... I do not want to need to report this here ... but no I have 20 more days to spend waiting for a repair to come with more defects .... I gave gadgets like this to my family and I would not want to see this happening to them ...

[Jonas]

Hi again @JAugust, very sorry to hear about this.

I'm afraid that I won't be able to assist you with service cases as they are handled at a local level by your Local support team.

They are also very well informed on customer laws in your country and will be able to provide you with a more detailed answer as these type of laws differ between countries.

Keep me posted!