No loud speaker when calling

[James1979]

Help when I am using my phone to call there is no noise when I press loud speaker? And when I do video chat on messenger there is no sound could anyone help I have a xz premium 

[dandy63]

@James1979 can't replicate this on mine, try running your phone in Safe Mode then try again.... this is the first step I would take

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[James1979]

Put phone in safe mode made a call then put it on loud speaker it cuts the sound off cannot hear nothing

[James1979]

Can plug headphones in and calls and everything works but take them out no loud speaker and noise from face time

[CameronT]

Hi @James1979, welcome to the community. I am sorry to hear about this

Can you please go to Settings > About Phone > Diagnostics > Test, and test the loud speaker.

Also, do you hear any sound when you play videos or music with the loud speaker? Or does it only happen on calls?

[James1979]

Hi tested the loud speaker it's fine and works with music only with calls on loud speaker or on video chat there is no sound 

[CameronT]

@James1979,

Try performing a software repair using Xperia Companion. If this does not resolve the issue then I recommend you contact your Local support team to arrange a repair.

[LVE]

I JUST GOT my Xperia XZ Premium. It did some software updates and no speakerphone. I did all the steps and its still not working. It was working 

[dandy63]

@James1979 follow @Cameron advice.... if Safe Mode didn't throw off the problem your next step is the Software Repair, and unfortunately after you perform this & it still has not fixed the issue then I'm afraid you will have to contact your local support as advised.

If your phone isn't that old you could try taking it to your place of purchase & see if they could replace it depending on their exchange policy..... 

[DagonSoul]

My phone is brand new a day old, it is a software issue, not a phone issue. The speakers work fine doing everything else, however, when you make a call and put it on the loudspeaker, it is actually quieter than having it on normal speaker mode for calls.

This is a SOFTWARE issue, not a phone issue... PLEASE SORT IT OUT!