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Speakers and microphone not working

Charlie_Foxtrot
Visitor

Speakers and microphone not working

No sound coming from speakers, or 3.5mm headphones, mic doesn't work and app tends to crash when testing mic specifically, occasionally causing a restart. Noticed unusual increase in battery usage overnight the first few days (completely drained overnight), but that seems to have cleared up on it's own now. 

Have tried turning off Google always listening (though most guides I found on how to do so seem out of date, so it's possible I missed something), tried software repair then restore backup with Xperia companion. Tried revoking mic permission from all but one app to test. All unsuccessful.

Model F8331

Android 8.0.0

3 REPLIES 3
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Uliwooly
Expert

@Charlie_Foxtrot

I'm sorry to hear that, it seems that you've done everything on your side, it's time to contact your Local support to get it repaired. 

mariusz2371
Visitor

Hi

I have the same problem, I thought it is the fault of the phone but now we already know that this is new software.

mariusz2371
Visitor

Please provide the previous software until you make a correction.