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Weird frozen display glitch after Pie upgrade

JackTheFool
Visitor

Weird frozen display glitch after Pie upgrade

After upgrading my phone to the 47.2.A.4.45 build, I'm experiencing a very specific glitch. These are the steps to reproduce it:

  • disable the screen lock (it must be set to "None");
  • lock the phone and then unlock it;
  • lock and unlock it again.

The display then gets completely frozen (except for the notification bar): whatever app I was using appears unresponsive, and if it was a browser, its content gets all black (tested on Chrome and Firefox).

The only ways to unfreeze the display are:

  • open any notification;
  • open the Settings app from the notification drawer;
  • press Apps (or Home, if you're not within the app drawer).

The weirdest part of this glitch is that, as I mentioned before, the apps themselves are not actually frozen, they just look like it. This can be proven by using whatever app has some scrollable content (e.g. Facebook):

  • check whatever content the app is showing at the moment;
  • lock and unlock the phone twice (to trigger the glitch);
  • try scrolling down (any new content won't show up);
  • press Apps and then Back.

When the app gets displayed again, you will notice that it's showing the new content (e.g. new posts): you were actually scrolling down within the app, it was just the display that looked unresponsive!

This gets incredibly annoying when I'm checking for any new notifications or what time is it, because after I've checked the phone twice and then I have to check something else, the app drawer "gets unresponsive" and I have to press Apps and then Back every time (since you're already within the app drawer, pressing Home does nothing).

I mentioned earlier that the glitch happens only when there's no screen lock. By setting up swipe, PIN, fingerprint scanner, etc. the glitch doesn't occur, but I don't think I'll ever get used to swipe to unlock the phone...

And by the way, I went through safe mode, a hard reset, and also software repair via Xperia PC Companion (which restored Pie, not Oreo), but the glitch is still there.

Is anyone else able to reproduce it? Or is there something wrong with my phone?

Thanks in advance.

13 REPLIES 13
Avril
Visitor

hi ,  did you got reply from sony team? 

JackTheFool
Visitor

I've tried to send a bug report 3 weeks ago; they asked for the IMEI number and suggested a software repair, but since then, no news.

I admit it feels a little disheartening, but I still think that, as Madmeche pointed out, it's important to grow concern amongst the Customer Care team.

ROBYER2
Visitor

I would strongly advise contacting the developers directly here regarding this issue, they should be quite responsive and will be able to notice the issue if enough of us contact them

https://developer.sony.com/contact-us

Madmeche
Visitor

Hi,

I sent support a message to the email I previously provided. Like OP JackTheFool, support suggested I perform a software repair. This would involve me having to backup all my data, repair, and restore - all very time consuming - and their remains a potential for loss as all data is not capable of being backed up, such as various meta data or app data. I have therefore been reluctant to endeavor their suggestion, especially since OP stated in their original post that JackTheFool had already tried a factory restore and repair, to no avail.

I'm debating a repair attempt, but I'm also hoping that one of the future security updates coincidentally resolves this problem. I've been dealing with this problem since the Android Pie upgrade in January 2019, so maybe I'll end up dealing with this till I purchase a new device. Idk, not too encouraging

BTW, this bug occurs for me with or without a screen lock.