After about a month, my new mobile stopped working and I think I let the battery run down too much. I followed the Sony support instructions for self-help which revived the phone, but I could not get past the gmail sign-in. I told Sony it was in warranty, purchased a month previously in Abu Dhabi and they were happy for me to send it to them for repair under warranty. It was quickly returned as fixed. Also, I had to send my charger and cable as well, but this came back as a very worn-out set and not my brand new set. On first use, the mobile kept crashing out and re-starting so I returned it again. It was sent back as unusable and I was told it could not be repaired as it was not a european model and had already been opened so not in warranty! The only people to have opened it was Sony themselves and they accepted it originally knowing it was a foreign purchase! It looks as though Sony made a mess of my mobile and I have no redress. After all, it is their mobile regardless of where it is purchased. By the time I return to Abu Dhabi, the warranty will have expired and perhaps they will say this mobile has been illegally opened. I don't understand why Sony are so negative. If the european centre cannot fix it why don't they send it to a Sony centre where it can be fixed, and I would be happy to pay any postage charges. All my main products are Sony, but looks like I need to change.
