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Xperia Xz1 cracked screen

JetModerno
Visitor

Xperia Xz1 cracked screen

My screen was destroyed after being ran over by a bus.

Is there anyway I can retrieve the data stored on the internal hard drive?

(Theres no way I can use the touch screen).

I've attempted to plug it in via USB but no result.Phone.jpg

2 REPLIES 2
TheMuppets
Visitor

Maybe you can give a shot to a company or someone specialized in data recovery, but it will cost you a lot of money - you should consider that only if you have extreme important data on the phone.

If you need to recover some photos, check Google Photos to see if you have some backup.

Jonas
Master

Hi @JetModerno, very sorry to hear about what has happened to your device. Slightly_frowning_Face

I'm afraid that we don't have any software that you can use to access the internal storage using a computer, when the device can't be set to MTP mode (Media transfer protocol) or when you can't unlock the screen lock on the device.

As @TheMuppets mentioned, if you have enabled the automatic backup in Google Photo you can visit photos.google.com > log in with the same Google account that you used in the device and see if you can find any pictures there. Same goes for contacts if you go to contacts.google.com.

I hope that answers your question and once again, very sorry to hear about what has happened.