So here we remain with the issues regarding the Android 10 upgrade and a variety of Xperia mobile phones – for me, this is the XZ2 – I wrote to Sony EU support requesting …… well here was my request and their reply; starting with mine....
“Please could you direct me to the email / web resource regarding compensation for losses due to this problematic rollout of Android 10 to my XZ2, which is [was] an integral part of my business. I have been unable to trade and incurred losses, given these issues since 6th January 2020, and have now had to replace my XZ2 for a mobile phone that is fit for purpose.”
The reply was the following from Sony EU support;
“We are sorry to learn that you still have an issue with your Xperia XZ2. Regarding your inquiry, kindly note that you can book a repair online with an Authorized Service Center directly through the following link: https://support.sonymobile.com/gb/repair/have-you-tried-this/”
20 days on from the original update [6th January 2020] and whilst some report that the ‘software repair tool’ makes some things slightly more bearable: the fact remains that my XZ2 at least has lag, fingerprint issues, tethering errors and a variety of other issues that it did not have under Android 9.
I can send it back for them to update again, do I pay for that service?, not happy at all, so....... and since it's been a month.......
The call from me at least is – SONY – ROLL ME BACK! - OR PAY ME BACK!
