XZP anyone else have mic cut out/clicking issues? (XZ premium)

[XperiaUser0]

**guys and gals, if you have this issue please thumbs up this thread. The more awareness we bring the more likely sony will start caring. (Because its been a year and i dont see any solutions). **Updated 04/07/2018

Really hoping i'm not the only one experiencing this issue.
Whenever I make a call using the main microphone (not speakerphone) after a few minutes people say i sound "muffled" or they hear a "clicking" sound. The clicking sound happens just before my mic cuts out entirely and the other person cant hear me until i switch to speakerphone. Oddly enough, switching from speakerphone then turning it off solves the issue for a minute before it happens all over again. Additionally resetting the phone seems to fix the issue for an hour or so. I have yet to try and repeat this error using a VOIP call like FB messenger.

Anyone else experiencing this, or can offer some help?

[MarcXisme]

Best, i have the same issues..most of the time the microphone wont work with voicetalk from whatsapp..its Bulships end that for a 800eu telephone..shame on sony

[ChloeS]

Hi @XperiaUser0,

Sorry to hear you're having issues with your handset 

Can you boot your phone in safe mode and see if you experience the same problem?

Let me know 

[XperiaUser0]

Same problem. I sent my phone back to vendor and have exchanged. Still a loss for them and a loss of my time

[Jonyny]

I just noticed this issue today.

I don't make much phone calls, but it seems this happens any phone call over 10min

[XperiaUser0]

Yeah same here, the longer I was on the call the more likely it would happen

[XperiaUser0]

@chloes FYI i received a second brand new phone today from my vendor. Still experiencing this issue, its not longer "clicking" and its not as frequent but as one user mentioned, after about 30 minutes it cuts out and i have to switch to speakerphone to speak with someone. If it helps, my phone is from the Chinese marketplace

[Dalllker]

I am having the same problem. Now my phones bottom microphone has completely stopped working. Only speakerphone works or using a Bluetooth headset. Such a shame, this has led me to not want to have bought a Sony again 

[JeffreyM]

I have the exact same thing happen to me using a Sony Xperia XZ, after multiple repairs I got a new XZ, but the problem persisted. I now received a new XZ Premium and I'm still having the problem.

I also made a topic on the XZ forum while I still had the second XZ phone. /t5/Xperia-XZ/Voice-dropping-mid-call/m-p/1264095#M10969

But apperantly the issue has been around for a long time if you see the dates in this topic /t5/Xperia-Z-ZL-ZR/Xperia-Z-Mic-noise-reduction-setting-kills-mic-audio-during-call/td-p/302019

Wonder if Sony will ever fix it...

[XperiaUser0]

well its been almost a full year at this point, 2 brand new phones (both from China) and countless updates to the XZ Premium but the mic out issue is still happening. I'm not sure if its just my imagination or me getting used to it but it does seem to happen less frequently now (every 20 min vs every 5 min). I've gotten used to just using my speakerphone all the time. Sony i'll buy the XZ2 pro, but if this is a continual issue for your next gen phone you've lost a really big advocater for your business line.
2 phones back to back worth $800 on release is unacceptable, especially without a bug fix to date.