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Rainmaker

Hello Community

I have searched google for this issue and found that it's nothing new and around for several years across all android phones. Now it affects me, at one point during the last two weeks the download of email attachment stopped working.

I tried with both the standard email (error message could not download attachment) app and Nine (progress bar stops) it's not working anymore. I have deleted and re-installed Nine, deleted the email account and added it again, changed the email download size to all, countless restarts, unmount / mount SD card - nothing helped so far....

Do you have any ideas besides factory reset?

thanks!

Rainmaker

It works again, looks like Microsoft solved the issue.

View solution in original post

Uliwooly

@Rainmaker

Do you experience the same if you use the Gmail app, you can use other non gmail accounts.

Rainmaker

Just did give it a try, not possible to download pictures and for pdf it says wrong or corrupt format (no problems to open it with my laptop).

must be something else beside email apps... anway thanks for your help!

Uliwooly

@Rainmaker

Does your phone has an antiv virus?

does it work on safe mode ?

Rainmaker

There was avg installed, I deleted it prior to posting here.

Just tested safe mode, also not working there

Christofer

Hi @Rainmaker,

Which email provider (Hotmail/Outlook, Yahoo, etc.) are you using?

Rainmaker

xxx@outlook.com

strange thing, I tested my gmail adress with the gmail app, that works for attachments. So the culprit must be Outlook, they recently changed / modernized the design of the webmail.