Home screen stopped rotating

[Mihino]

Hi,

yesterday it worked properly, homescreen was rotating even in lock screen, today it not. All other apps, call log, messages, even settings rotates normally. Please dont tell me, its like this, because till today it worked perfectly.

I found that sony has this ... problem from Z1. Please any solution??? I use it for a dock and in the car..

Tried diagnostic but there is missing test of this sensor..restarted even with button next to sim slot, nothing helps..

Z3/D6603

[Rickard · Accepted solution]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

The homescreen (launcher) and lock screen in Z3 will only rotate when the phone is docked (charger connected to the magnetic connector) and you hold the phone horizontally. If you charge it over USB or no charger is connected they will not rotate.

[Thommo]

Have you checked that auto rotate is turned on - If not and placed on a dock then it will rotate regardless

[Mihino]

Thanks, you are right. I thought that it was working all the time, but it was only with magnetic charging. I am going to look for some app, which can force it.

[obriens2uk]

I'm having the same problem, I'm finding lots of these bugs on the Z3 and yes I have auto rotate on. Can I ask why the home screen only rotates when in a dock? This is the last time I buy a sony product, between this and the 8mp camera I done with them. Should have stayed with apple.

[Mihino]

I have good advice for you, downloads rotating app like #Rotate Screen Orientation (paid version) or free one like #Screen Rotation.
Im Using free one, works great, love this phone..just worry that I will break it till the cover come to me.

[paul_arnold]

I can't get the screen to rotate on my Z3 either

I'm sure it used to work.

It doesn't roate in any of the apps, gallery, youtube etc all remain in portrait mode.

Auto rotate is turned on.

It doesn't even rotate when it's sat in the charging dock

Any help very much appreciated.

Thanks

Paul

[Rickard]

@paul_arnold

Does it work if you try the phone in safe mode? From what you're describing it should rotate so there's something wrong i'm afraid.

[paul_arnold]

Thanks for the quick reply.

I've tried safe mode and it doens't work in that either

I bought this on the 9th October so not a very good start.

Whats the best/quickest way of getting it fixed which won't leave me without a phone for long ?

Thanks

Paul

[Rickard]

I recommend that you first try reinstalling the software in your phone using a computer to make sure it's not a software issue.

You can repair the software in the phone using Bridge for Mac or PC Companion which you can download from http://www.sonymobile.com/global-en/software/phones/xperia-z3/.

But please note that performing a software repair will reset the phone.

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.