Share your experience!
Since the Lollipop update, I have, on 4 occasions this week, come across the same problem.
When there is an incoming call, the phone does not ring, I only see the screen and notification light turn on.
Phone volume (using side keys) is set to the maximum level for ringer. I go to Settings->Sounds to select my ringtone, and try calling my phone again but each time it remains silent.
When my calendar has notifications, I hear the notificaiton noise for events.
The only way to remedy this each time was a reboot of the phone - after this the ringer would work again, at least until the next time it goes silent.
Any idea what could be causing my phone to remain silent for incoming calls ?
How do you reset the phone with PC Companion ?
@Jono_z3c wrote:How do you reset the phone with PC Companion ?
Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/
I just performed a software reset using PC Companion now.
I will let everyone know if the problem re-emerges.
Well, its looking good now.
1 week after I reset my phone using PC Companion, I haven't had the issue re-appear.
I can actually control my ring volume now.. I adjust it down when I want, put it back up later, and the phone ring volume is behaving perfectly.
Strangely I found this issue after lollipop 5.1 update last week. Contacted Sony customer centre and I was asked to do a repair using PCC. 2 days after this, phone was working fine but started showing the same issue today. Ring volume slider shows at the zero volume position and i can not move it, neither using side keys or from sound settings. Problem persists even after reboot.
Please help me
I really don't know what caused the issue when I experienced it for over a month.
But the remedy was to use PC Companion to reset the software.
Its been 2 months and I haven't had the issue again.
This week I received the Android 5.1 update, and its still got no issues.
I have absolutely same problem, I am going to try PC Companion and hope it helps...