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Lollipop update causing phone ringtone to be silent very often

Jono_z3c
Visitor

Lollipop update causing phone ringtone to be silent very often

Since the Lollipop update, I have, on 4 occasions this week, come across the same problem.

When there is an incoming call, the phone does not ring, I only see the screen and notification light turn on.


Phone volume (using side keys) is set to the maximum level for ringer. I go to Settings->Sounds to select my ringtone, and try calling my phone again but each time it remains silent.

When my calendar has notifications, I hear the notificaiton noise for events.

The only way to remedy this each time was a reboot of the phone - after this the ringer would work again, at least until the next time it goes silent.

Any idea what could be causing my phone to remain silent for incoming calls  ?

36 REPLIES 36
Jono_z3c
Visitor

How do you reset the phone with PC Companion ?

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Uliwooly
Expert

@Jono_z3c

Reinstall the latest update. 

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Qatrium
Expert


@Jono_z3c wrote:

How do you reset the phone with PC Companion ?


Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Jono_z3c
Visitor

I just performed a software reset using PC Companion now.

I will let everyone know if the problem re-emerges.

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Uliwooly
Expert

@Jono_z3c

keep us updated

Jono_z3c
Visitor

Well, its looking good now.

1 week after I reset my phone using PC Companion, I haven't had the issue re-appear.

I can actually control my ring volume now.. I adjust it down when I want, put it back up later, and the phone ring volume is behaving perfectly.

Sameer_Zubair
Visitor

Strangely I found this issue after lollipop 5.1 update last week. Contacted Sony customer centre and I was asked to do a repair using PCC. 2 days after this, phone was working fine but  started showing the same issue today. Ring volume slider shows at the zero volume position and i can not move it, neither using side keys or from sound settings. Problem persists even after reboot.

Please help me

Jono_z3c
Visitor

I really don't know what caused the issue when I experienced it for over a month.

But the remedy was to use PC Companion to reset the software.

Its been 2 months and I haven't had the issue again.


This week I received the Android 5.1 update, and its still got no issues.

Emmalou19791
Visitor

Mine has been doing the same since I updated yesterday
Phone is on loud but not playing my ringing, flashing light and displaying caller but that is all. Am constantly missing calls.
Today however it randomly started playing a built in song rather that the ringtone that I have it set to.
Afrodedek
Visitor

I have absolutely same problem, I am going to try PC Companion and hope it helps...