Hello everyone,
I'll tell my story and sorry if it's a bit too long:
I bought a Z3 here in Eindhoven, The Netherlands, end of October. Phone is fine.
2 weeks later: screen is unresponsive in some areas. I take it to the shop I bought it. They say they will take it to service. After a few weeks they say, basically, that I made the phone wet and it was not covered by warranty as water got inside due to a dent in the USB port flap. My response is:
1.- I send a phone with no dents, scratches or damage at all, after 2 weeks of usage, I didn’t drop it, or scratch, or press, or force in any physical manner.
2.- Although Sony claims it is waterproof under IP68 certification (gently placed under no salty water not deeper than 1.5 meters, no longer than 30 minutes), after 2 weeks I didn’t have the chance to test it, and to be honest I was not interested in that. Furthermore, I didn’t make it wet in any way, rain, splashes, humidity, etc.
Points 1.- and 2.- leads me to the conclusion that Sony intentionally damaged my phone at technical service in order to have an excuse to blame on me on making it wet when damaged, which is not true (either damaging or making it wet).
I have checked other forums and user’s opinions and basically, I have found people who had similar problems, especially on waterproof issues; in short: when Sony claims it is waterproof when it is not, and does not want to apply warranty in this case (which is not mine as I never made it wet). Furthermore, in some cases they just send the costumer pictures of rusted PCB as a proof, and when the customer disassembles the phone, they find a totally different PCB scenario, where there are no traces of rust, proving that Sony cheats with those kind of made up proofs.
Although living in Holland, I’m from Spain and searched the situation there too: most of the consumer complaints in Spain are against Sony due to these devices, number that actually overcome complaints against telephone operators, any other appliances manufacturers, car manufacturers or insurance companies. This issue has been escalated to justice, which is enforcing Sony now to refund the price of the phone or provide a new device.
Unfortunately I bought the phone in a country where civil rights are not as “settled” as in Spain, and when a fraud as the one I suffered happens, is your word against a big company, so big company wins as you are only one consumer and hence, less.
Obviously, after spending 500 euros for a device which fails and service voids warranty by lying, I am not precisely happy.
Regards
Topic edited by Rickard
