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TheDukeofPrunes

Hello,

I'm a lifelong WP user, and only had my Z3 compact for about 3 weeks. PC Companion now keeps telling me to update the software (I think it is the 23.1.A.1.28 update, as it is currently on 23.1.A.0.726). Anyway, when it gets to the 'preparing your phone' the phone shuts down, and then the instruction is plug in the USB while holding the volume down button.

Nothing happens when I do that.

When I unplug it, the phone won't turn on again - I have to hold the power button down for about 10 seconds before it will turn on.

The only thing that happens when I plug in the USB while holding the volume down button is the notification light flashes from red to green very quickly.

Does anyone know what is happening here?

Thanks

Uliwooly

@TheDukeofPrunes

I've experienced this before

Restart the computer > disable both any antivirus and/or firewall > run PCC > try again, if that doesn't work then > try a different cable and/or usb port.

View solution in original post

Uliwooly

Try connecting the phone directly to your computer > make sure to disable any antivirus and/or firewalls, your computer should recognize the phone or download the drivers needed.

@TheDukeofPrunes

TheDukeofPrunes

Thanks for the reply. My PC does recognise my phone, and PC Companion works fine with it - it is simply the stage where I insert the USB while holding the volume down button that does not work

Uliwooly

@TheDukeofPrunes

I've experienced this before

Restart the computer > disable both any antivirus and/or firewall > run PCC > try again, if that doesn't work then > try a different cable and/or usb port.