Hi everyone,
After googling for the bette part of the past week I've finally decided to post here.
After updated to Android 7.0 I began having problems with overheating and charging. This was solved with backing up and resetting.
Now I am experiencing problems with the proximity sensor during calls when my screen turns black unless I am on bluetooth or have headphones plugged in. I have enabled ending calls with power button, but this is still extremely inconvenient. I can't send my phone off as I leave from Italy to the United States for several weeks just one week from now. Ideally I need a fully functioning phone, but this seems to be an unlikely prospect.
Please note, I do not have a phone cover/case so this isn't the problem. Also, my phone isn't cracked whatsoever.
I have come across others who have had this problem with Nexus, etc. and they have been able to upgrade to Android 7.1 which has fixed this issue. However, since I have a Sony Xperia Z5 this isn't an option for me.
Any advice would be great, especially regarding the rollout of Android 7.1 or above as I am clinging to the hope this will resolve the issue. Otherwise, I'll be obliged to consider purchasing a non-Sony phone in the future. This will be the second time I have to send my phone out if this is indeed a hardware issue, and is disappointing.
Thanks in advance!!!
