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Severe problem

Alaa_1
Visitor

Severe problem

I face a horrible problem with my Z2 

When I answer or make a call , screen turned into black while the mobile next to my ear , which means that screen sensor is working probably! but touch screen is still working!!!!!!!! 

I mean after the call is ended , I found that during the call touch screen was working and several apps were opened !!!!! 

Why????????????

Any solutions for this please ! 

1 REPLY 1
ChloeS
Contributor

Hi @Alaa_1

Welcome to the community! 

Sorry to hear this is happening Slightly_frowning_Face

When the apps are randomly opened, are they specific apps that open or just random apps?

Let me know Slightly_smiling_Face