Join now - be part of our community!

Software update failed

SOLVED
Louisvh
Visitor

Software update failed

Hey all. I've got a new, shiny, non-rooted Z1, but just ran into a problem.

I just got a notification on PC companion that a new update was available. "Jolly good!" I thought, and without hesitation, I clicked "update". Alas, that turned out to be a bad idea. My PC gave me an error: " An error has occurred and the phone / tablet software update was aborted. Click retry to restart the phone / tablet software.". I clicked retry, followed the steps presented to me, but got the same exact result on the second and the third try. When I try to start my phone now, it says "software update failed, please connect to you computer" or something of the sorts. Has anyone run into the same issue? And if so, have you managed to fix it?
The phone is a Dutch T-mobile branded version.

edit: I'm ashamed to admit I hadn't properly searched this forum, and thus I didnt know the update service existed. Currently, I'm trying to replicate the success this post spawned. Will report back with results.

 

update: no luck yet. The update service has been stuck on this position for about 20 minutes now. Not good. Any ideas?

2nd update: failure. I get this screen. Again, any ideas?

 

3rd update: When I plug the phone into a wall charger, it goes into a loop of completely off -> red led -> sony logo -> "software update failed, make sure the phone is connected to the computer and try again." -> repeat. This means I'm probably just discharging it at the moment. I have no idea what the current battery level is, because it wont start to a single screen showing it. I cant be sure it's above 50% like this.

 

11 REPLIES 11
116214
Visitor

I tried to update my phone New Android version but it's not updated please solve my problem ASAP

profile.country.GB.title
Uliwooly
Expert

@116214

Which android version do you have?