unknown camera error xperia z

[harperstuart01]

had new contract for 4 days tryed to use the vid camera tday and got unknown error message then the video camera crashed and goes to home screen not happy why is this happening??? advised to download pc  companion to do system update!!! 4 days old com on but i am trying this cure now will update you all thanks guys

[Uliwooly]

where are you storing your pictures/videos? internal memory or SD card?

[ruuj13]

I'm having a very similar problem,  capturing photos works fine but when I switch to the Video Camera and tap Record, it pauses for around 2 seconds and then I get an 'Unknown Error'. If I restart my phone it seems to work fine but the error returns after a while. I tried a Repair using Sony PC Companion which didn't fix the problem. I'm using a 32gb memory card for my storage.

Any advice to fix this issue?

[Uliwooly]

try using the internal memory to store the pictures and videos and see if that solves the issue, if it does then the problem is with the SD card

[ruuj13]

Tried that, still getting the error unfortunately

[Uliwooly · Accepted solution]

try this

settings > apps > all > camera > clear everything > restart your phone

[ruuj13]

That seems to have done the trick :smileygrin:

Haven't had the error while filming videos for nearly 2 days so hopefully it'll stay like that.

Thank you very much for the help, much appreciated

[Uliwooly]

anytime

[harperstuart01]

Thanks for the help with the video camera error issues I found it had something to do with a quick start setting I was using changed to normal mode and all ok still should not happen though Thanks for the advice tho guys

[ruuj13]

Just got the error again

It just doesn't seem to want to go away....