Unknown number displayed when receiving calls

[Wes1]

Each time I receive a call it shows unknown number, even if the number is saved in my contact list.

[Wes1]

Will go around tomorrow and see what they say

[_alexdon_]

Keep us updated.

[Christofer]

Hi @Wes1,

I know that some operators/network providers do have a setting for this called "number presentation" and if it is disabled "unknown number" will be displayed when someone is calling your phone.

Let us know what your operator had to say about this.

[Wes1]

Yes, the problem was there side, I went in store, spoke to the consultant, they called the service provider and it working now.

[_alexdon_]

Great news.

[aviationgeek101]

I suspect this could be something to do with your carrier. My Xperia Z1 had the same problem on Roger's network in Canada.

Seems we did not enable the caller ID feature with the cell carrier. 

However, depending upon your plan, you may have to pay an extra fee for this feature.

[Christofer]

@Wes1 I'm glad to hear that it is working again!
Thanks for letting us know and happy new year!