Z2 update problem

[Czaker18]

Hello, I got a problem with updating to lollipop, my pc companion turns off my z2, next i must turn it off again when it's off **bleep**. Next when I must pin up usb to phone with pushed lowering button nothing is happening. I tried many times, i pushed other buttons but it's always the same.

[Qatrium]

If you're updating, the software will automatically power off your phone. You don't need to power it off.

If you're doing a software Phone Repair, you need to power off the phone yourself, may be wait a bit (like 30 sec) then press volume down and attach the USB cable while you're holding volume down and the mobile is still off.

[Czaker18]

It didn't helped, pc companion can't go to the next stage. :c

[_alexdon_]

Have you looked here?

/t5/Software-Updates/Xperia-Z2-Lollipop-Update-PC-Companion-Error-11-and-other/td-p/964488

[Czaker18 · Accepted solution]

i don't have any error, I can't get through preparing phone for update, there are five steps I'll try with my laptop

Edit: No need help anymore, thanks guys for fast replying