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KDL-32WE613BU - Not Working Properly

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JONNYM2301
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KDL-32WE613BU - Not Working Properly

Evening all,

 

Need some hel regarding the above TV. It was recently bought (only 2 week old) and from the 24th Jan, we have had issues watching all HD channels, 4Music and, from what we have noticed, ITV2. The channel can be on for a few minutes then we will lose the signal. No pixelation, loss of sound, etc, it will just go black with the "no signal" message appearing. It could be fixed by changing channel and it would come back on.

 

Flash forward to today, 26th January, approx 3:30pm when we change the channel, it's losing ALL the channels when it happens. When attempting to turn the TV off and then on the white LED will flash, the Sony logo will appear then repeat for up to 15 minutes at a time. I have updated the firmware seeing as it was released on the 24th Jan. 

 

Is the TV knackered or is there something that I am missing?

 

TIA.

 

Jonny.

1 REPLY 1
Anonymous
Not applicable

Hi there,

 

Have you tried a factory reset?

 

Best wishes,

M