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Battery not present

romi2
Visitor

Battery not present

Hi,

I am new into this. What has made me write is that my VGN-SZ1VP bought in April 2006 needs some TLC... The battery is "not present" and the laptop will only work on AC power. I have read some posts but no clear solution. Sony is not replying to e-support and by telephone they only offer me a replacement battery for £133.77 including delivery and VAT. Sony says batteries are "consumable items" and the warranty does not cover this... how are they sure the problem is the battery without looking into other options? Is it just a problem with batteries? By the way, I have all updates from VAIO download and MS Windows XP Pro... but the battery still not being recognised. Help, please.

20 REPLIES 20
pannonica
Visitor

I absolutely agree with you and with your action!
best