Product: Sony VGN FE11S/ FE21M
This is an anoying and disturbing sound! It irritates the most pacifist soul trying to get some work done on his laptop.
It's an ABSOLUTE SHAME for a brand like Sony that such a basic flaw had not been detected by Sony assembly lines' QA tests.
This is a clear indicator that for Sony customer satisfaction comes after profit seeking.
Even a simple HP from a retail store in summer promo prices would have been a better choice than this SCAM!!!
I demand assistance from Sony! And whit me is the voice of a wide European unsatisfied crowd!!!
Who is Sony trying to convince? A simple skilled 2~3 person team during one week at the most would solve this Hard Disk firmware problem. If Sony Engineers got paid for the work they do, they would have a solution by now to all the hundreds of thousands of unsatisfied UE customers.
Remember that a lot of customers do not complain, simply because they don't know how to!!! This thread is the top of the iceberg of an unsatisfied customer community.
The hard disk clicks in my home (in Lisbon/Portugal), as it clicks in Rebeca's home (in Madrid/Spain), ans it clicks in Luc's home (in Paris France), as it clicks in Olga in Dusseldorf , Vladimir in Poland, Daniela in Copenhagen... clicks in your house too, at your broadband 3G network usage on the top of the hill? So, join the www.click-club-vaio.com !!!!!
All together (including Sony's assembly line) it forms a clicking orchestra of "bargain priced" Fujitsu HDDs.
How much does a Sony Engineer earn per month?
Surely nothing less than 5000EUR, i believe.
And what kind of work does he do? Leave the kids at school in the morning? Sit at the office and DO nothing to deserve the money he's paid for?
We're all part of the production chain, and IF SONY CANNOT HONOUR HIS PREMISES, CLIENTS WILL START COMPLANING AND WILL DAMAGE SONY REPUTATION.
So, to Sony Engineers: DO NOT under-estimate the power of your customers. SPECIALLY in current days, where they know their legal rights and are willing to fight for them.
Your customers are not a bunch of farmers livingg from agriculture(even if they were, they would diserve your commitment for quality).They are doctors, lawyers, engineers, a lot of them from whom lives depend on.
Dying and sick childs rely on the power of technology in the most critical moments of their lives. Flaws or excuses for lack of accuracy are now longer tolerated in this fast technologically advanced world.
If Sony does not solve this, "I will myself" or someone else create a small company that will work for one-to-three months coding a decent firmware and will Sell it directly to Sony and Fujitsu, and certainly announce some interviews, wich can be easily spread in magazines and all over reputated internet websites, living from the driver royalties, and telling the average potential customer how bad things work at Sony!!
IF THINGS STAY AS THEY ARE
NOT ONLY I WILL DEMAND MY MONEY BACK AS I WILL DEMAND AN INDEMNIFICATION FOR ALL THE PRODUCTIVITY LOSSES IN MY WORK AND DAMAGES FOR MY PERSONAL LIFE, in sending my 2-week brand-new laptop back to the place were it SHOULD HAVE NEVER COME OUT IN THE FIRST PLACE, WITHOUT PROPER QA.
