Xperia 1 ii - Ambient Display Sticker

[monkey_matt]

After many months of having a custom sticker on my ambient display, I decided that a change was needed. So I got the image I wanted, went to apply it, and....... Error. Could Not Load Media..... Hmmm, that's strange. Clicked on None, before trying again...... Error. Could Not Load Media........ Oh well, I thought, back to the one that was on the phone minutes earlier....... Error. Could Not Load Media.

I am now stuck with either no sticker or one of the phones' own images, none of which I like.

Any ideas? The image is stored on the phone's own memory (not the SD Card) and is only 22kB big, compared to my old image which was 353kB, so it cannot be a size thing.

[Piscie]

Hi monkey_matt, did you make sure stamina mode is off? (Battery - STAMINA Mode in settings).

[monkey_matt]

Yep stamina mode is off

[EMS_MO72]

Try to force restart the device and check again.

Also check in safe mode if the issue will be resolved or not.

[monkey_matt]

Unfortunately still not resolved after booting into Safe Mode.

[danyelB35]

Hi, 

Try to see what format is the picture you want to apply! Maybe this will help!

[monkey_matt]

The current format is JPG, cannot find anywhere if this is the right format or not. However, as the one that was removed about a minute or 2 before raising this topic is also a JPG and will not go back onto it I doubt that the image format is the problem!

However, to test, I have just tried using the same image, but as a PNG, but still get the same error

[danyelB35]

It may be the size of your new sticker. Try to scale it down to fit the
little window where is going to be displayed

[monkey_matt]

Don't think its that either, have tried 2756x2067 (which was the original image), 1427x1380 and 316x302, none of which work

[monkey_matt]

Have now also contacted Sony themselves, see if they can think of anything