xperia 1 ii rear camera always in use error!!! please help!!!!

[jezboy007]

i have a sony xperia 1 ii purchased on release, now the camera has stopped working when i press the camera button it shows error and underneath unkown error?, when i swipe the screen down the torch shows camera in use?? i can use the front camera but only on Duo??????  ive purchase most sony flag ship mobiles on release and this being the most expensive so far its really annoying and a bit of a joke!!.

ive been through the sony companion and tried repair and tried a clean install but nothing works i really dont want to send it back being that covid19 is about, the repairs probably going to take months!!!!!

[EMS_MO72]

Hi there , you can try the steps in this link on the camera and test the camera after each step: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00235707

And you can also test the camera on safe mode and check if you will get the same error message.

[jeoleo7]

Will clearing the app data help ?

I believe restore factory settings will work if the hardware is not faulty.

Had same issue with XZs but clearing data helped.

[jezboy007]

Nothing has worked, factory reset twice and also used the companion software but that didn't resolve either posting back today 😔

[Strampke]

Did you restore everything?

A possible cause may be that another app is 'occupying' the camera.

If so, the camera should behave like expected in safe mode.

[jezboy007]

Before I restored I tried the camera with the same problem, also tried safe mode that didn't work either

[Strampke]

Time to contact Sony support on Monday through the support app on your device.

Hope it can be fixed soon.