Xperia 1 III Hangs Windows Explorer (Windows 11)

[Cryasor]

Hi Fellow Community,

Recently purchased the Xperia 1 III - great phone. However, when it's plugged in to a Windows 11 Laptop via the USB-C cable, whilst I can see the XQ-BC52 device in Windows Explorer, accessing any of the internal storage causes Windows Explorer to "hang" and needs to be restarted.

• I can view the 1st level set of files, but clicking on any of the folders renders Windows Explorer useless.
• I have allowed the Laptop to access data when prompted on the phone, and the phone is not being charged from the laptop, and USB is set-up for File Transfer
• This issue occurs both with the SD card and the Internal Storage nodes

I have restarted both phone and laptop and have installed Sony provided USB drivers and the Xperia Companion - neither method seems to allow access to the storage of the phone.

Does anyone have any solution, suggestion to this issue? It's really annoying now and I have tried a vast number of things on the Internet, but to no avail.

Thanks

[Cryasor]

O. The driver has been removed now, and the PC rebooted - since it didn't actually work either.

Now back to the MTP USB Driver - Standard MS one provided with WIN11 (this appears under "Portable Devices" in Device Manager.

Each time I reboot the PC, I have the phone plugged in too - all I get is the "Deny / Allow" pop up on the phone from the driver.

The phone works with WIN10 and a USB-C --> USB adapter (interestingly) but NOT with a USB-C --> USB cable. WIN10 states "Setting Up Device" (as one would expect) then shows the Mobile Phone symbol in Explorer - navigation is normal. This does not happen in WIN11 irrespective of cable type or adapter being used.

I'm beginning to think that this may be a WIN11 thing, not getting WIN11 to set up the driver correctly?

Thank you for assisting here, suggestion ideas. I will continue to investigate.

[Corruptedminds]

Oh hello good friend..I just had this issue. Definitely a driver problem while the phone has been idle for a few moments, it seems the driver stops communicating (items have stopped loading).

[SkyNet404]

Hey there,

This might be a far fetched idea, but to really check if it's a Windows 11 issue, or a phone/drive issue, I think you will need to test the phone with another PC/Laptop, preferably running Windows 10, or an older version, just to check it.

Hope it helps.