Xperia 5 ii poor signal

[Captain73]

Long term Xperia customer, recent 5 ii upgrade; UK on EE.

Signal is poor a lot of the time. Also frequently even when signal ok, callers can't hear my speech, can take several attempts to solve (restarting a call). Aware EE still rolling out 5G but I'm talking regular calls, 4G etc.

Fully up-to-date, no issues reported via EE service status, they categorise the handset as very good - excellent re connectivity.

Getting quite frustrated - frequently can't use this thing as an actual mobile phone!!

[macthaidhg]

Similar problems here. All too often calls randomy get cut off. There are occasions I have full signal, attempt to make a call, then signal bar suddenly drops to zero and call cannot be made. If I am lucky I can make the call a minute later. If this continues I will have no option but to return the phone as I need to rely on the most basic feature i.e. making/receiving calls. I have done a factory reset of the phone three times and there are still niggly issues such as this and the one where the screen unlocks randomly during calls. 

[EUSupport_EN]

Hi there,

If a factory data reset did not solve the issue, and your SIM card is working fine in another phone, book a repair service for your device to fix the issue.

If the screen unlocks randomly, it could be an issue with the ear proximity sensor.

You can check if it's working properly from the support app tests on the device, run the ear proximity sensor test and check the result.

[ForzaDan]

I hope nobody buys any new Sony phones they are junk. Clearly a hardware issue for reception on these phones..

[EMS_MO72]

Well, I am hearing that new phones will be really good.

Hopefully, they won't face the same issues.

[ForzaDan]

Sony will go like LG did. They clearly have a history of poor phone's when it comes to reception. They are rubbish with either WiFi or Mobile reception. Sony needs to sort this out or loyal customers will not buy anything else off them. This is my 1st Sony and it will be my last! 

[Idcsony]

It is definitely a Xperia ii issue. I have the same in the Netherlands. 4g and 5g reception is poor regardless which SIM card or provider I use. If I place the same sim cards in a Samsung the issue is resolved.