Share your experience!
I can’t get any sound from my new Bravia TV . When viewing apps such as IPlayer .
Any help would be much appreciated .
Solved! Go to Solution.
@MaryKin @Yes, I’m in the UK.
Did you do a restart after updating?
https://helpguide.sony.net/tv/haep1/v1/en/08-01_03.html
That was a necessary step on mine.
Haven’t had any sound problems since the update, which is great;
but the tv has rebooted in the middle of streaming for no apparent reason. Anybody else experienced this?
Unfortunately, the software update has not fixed my XH80 - suffered the same thing immediately after switching on. Sound was OK on TV, but no sound switching to iplayer or All4. Fixed by a full power off reset.
Can also confirm the sound bug still present in my 47a9 with the latest update, in addition to the random switching off and inability to stop subtitles constantly reappearing ( off in settings). I have to say this is my first Sony, and my impression of their tv software quality is not great.
First slight glitch on our KD48A9 since the update on Saturday - no sound when we entered iPlayer. Slightly different from the previous time, as going out and back in cured it (no soft reset needed). Still frustrating though!
Hi guys, try a factory reset after the update please: https://www.sony.co.uk/electronics/support/articles/00170595
It really helps. It's not something that Sony published anywhere, however, I've been advised that an update might need a factory reset to settle to your personal settings after.
Thanks for the suggestion Hannah but a factory reset is not something I really want to think about doing unless I absolutely have to. The thought of having to start from the beginning with setting up the TV just feels too daunting and time-consuming.