BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

[Mortie31]

Hello

updated my BRAVIA KD-49XH9505BU to the latest FW, now everyday when I switch the TV on via the remote, which is linked to a sky + box through my AV system using earc on hdmi3, I get a blue screen saying input doesn’t support HDCP. If I then turn everything off/ on at the socket everything works perfectly. It seems like a handshake issue, but very frustrating and shouldn’t be happening. Any solutions? 

thanks 

[HannahEd01]

Hey, there's a new software released today, use this link to update it manually: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-49-85-/kd-49xh9505/d...

[Mortie31]

Thanks Hannah

I’ll download later, it appears to have resolved on its own somehow, a few days after contacting  Sony customer service directly, so I have no idea what’s going on... as I did nothing to the TV, so all very strange, we’re seeing if it’s still maintaining handshake in a weeks time and going from there.

Thanks Paul

[Mortie31]

Paul

[Mortie31]

I spoke to soon... the problem has returned, I’ve updated to latest FW and the HDCP handshake issue is back...

not good

Paul

[HannahEd01]

Hi, so sorry to hear this. It seems like an intermittent issue, try the factory reset: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xh9505/artic...

Sometimes the update needs it to settle on the TV. Let me know if that helped.