KDL-43W805C - Google Play Store Empty?

[pantalej]

Hello all,

I have a problem with the Google Play Store. When I open the application its Home screen flickers with what is supposed to be shown, you know... apps and such, and then it goes empty - there is nothing shown. As seen here: 

Anyone have the same problem? Or better yet a solution?

[silverhoe1968]

I also have exactly the same issue for my KD-49X8005C.

Spoiler

[Dione7624]

same isues here, for about 3 weeks now...

[Anonymous]

Hi all

This problem was escalated to Sony Support for the original poster.  I have just asked Sony if this was resolved for him, and if so what is the fix.  When i get a response ill post back.

Cheers

PS: Can i assume you are all on the latest firmware (PKG2.645.0052EUA  for UK) and have done a factory reset?

[pantalej]

Well, Sony support contacted me and I have send them to this thread for details about the issue + I've added the essential part that Google Play is not working well.
That was 21st of December 2015 - I've so far received nothing as a response from them.
Also my TV is EU model and the firmware that is on it is definitely EU. My current firmware is the latest available from Sony - v3.155 (from here [Bulgarian Language]).

@Anonymous Do you need the Case ID assigned for that check?

[Anonymous]

@pantalej - hmm, i can only guess that the Xmas/New Year is the delay in your case.  I dont need your case id as ive found the original escalation.  Either way, ill chase this up for you and the others too.

Cheers

[alexw85]

I have the same problem with a kdl 50w808c. Eu tv with eu firmware v3.155. Google store îs now showing only games , nothing în my apps or sometimes server error

Please help

[Anonymous]

Hi all

This problem is currently under investigation by Sony.  I have added it to the existing bugs and issues list.

https://community.sony.co.uk/t5/televisions/2015-android-tv-bugs-and-issues/m-p/2089584#M39405

Cheers

[Anonymous]

@pantalej @alexw85 @Dione7624@silverhoe1968 @casper501

Hello all

Sony are still investigating this issue, but they would like some more information:

1. What firmware version are you currently on
2. What version is the 'Google Play Store' app - see pic below.

Cheers

[alexw85]

 

[pantalej]

1. What firmware version are you currently on - v3.155
2. What version is the 'Google Play Store' app - see pic below - 6.0.2-leanback