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Hi
KDL-55W809C stuck on “Sony” logo after a Wi-fi update. I’ve downloaded the updated firmware, fat32 USB stick, etc.
The Problem is that the TV is stuck on the Sony logo and is not responsive to the remote control, the buttons on TV & no lights on the base of the tv. It does not recognise the USB stick in any format I’ve tried.
Any help would be gratefully received
kind regards
I have re boot loop issue, on a 77 AG9. I was watching the TV last night when mid viewing the tv informed me it was going to reboot, ever since its stuck in a loop and eventually goes to the welcome screen displaying languages but gets stuck, if you press any button on the remote it hesitates to respond then shuts down and re-boot's again. I have followed the instructions regarding the power and volume button while reapplying power but none of this works my I've now got a £4,000 tv less than 4 months old totally useless does anyone know where I go from here ?
Update for this I had waited for the second reboot before touching the remote, the TV decided to let me proceed to setup but then gets to quickly setup your tv with android I select "skip" the screen goes blank I here a click and then the screen returns seconds later, if i press any key on the remote screen goes blank again and comes back to the quickly set tv with android, what is going on here .
Hi it was John Lewis, because of covid they refuse to look at it in my home, I really don't want them to take it away it's a massive 77" panel they are sure to damage it. I spoke to Sony they said they will look at it in the home without removing. I am thinking its just software, I don't really want a £4,000 tv taken to bits and buggered on with when its only 3 months old I really think JL should replace it.
You may need to try the procedure several times (from the beginning) before this issue is resolved:
Android TV continuous reboot issue ( not so sure about the maximum 5 times attempt I must have tried this approximately 10 times then left it an hour and went back to it and it worked first time. Do remember not to retune do this after you've done storage reset.
WARNING: Performing a factory reset should be considered as a last resort, as it will remove all the settings, self-installed applications, channel sorting etc.
Keep us updated guys, did it work for any of you?