Tv won't stay connected to wifi keeps connecting and disconnecting.

[leeshez]

Hi guys, Every day through out the evening whilst watching TV, It keeps saying TV is not connected to the internet then a couple of minutes later it reconnects. I have checked and it is connected to my network, Also i have reduced my router to 2.4G for the wifi signal. Also the router is about a foot from the Tv.

Thanks Lee.

[Muffinman2k]

go to help and it should be in the top right.

https://www.sony.co.uk/electronics/support/articles/00119543

[Win_88]

@Liana.m Keep IPv4 enabled, but just to confirm, does your TV lose connection occasionally or does it not connect at all?

[Liana.m]

Thank you! I will try it- so it says it is connected this lasts seconds then by the time I’ve come out of the wifi options it says there’s no connection. So it lasts seconds then drops out 

[Win_88]

Try tethering to a hotspot or using Ethernet to better understand the problem

[Dunhookin49]

No it keeps getting and then losing signal. Stays on internet for a couple of minutes then loses connection for about 30 secs


Sent from my iPhone

[Win_88]

I'd say if you confirm this happens regardless of the network you're using, contact Sony support and log a ticket with them about the issue.

[kjus13]

Has anyone found a fix? I started having this problem a couple of days ago as well, today it got to a point where the TV is unusable.

[HannahEd01]

Hey kjus13, what is the model number of your TV?

[kjus13]

My TV is KD55AG8BU.

[IamNic]

Hello @kjus13,

try to set the TV so it pulls the network time. This usually solves frequent disconnects.

- Nic