not able to scroll on touch screen.touch screen malfunctioning..

[spnkmr]

hi everyone

since yesterday am not able to scroll on touchscreen.am not able to go up and down , left  and right.also only one screen is working.i can only select the options on one screen.it takes 3 or 4 times to select any option.strange yellow boxes are appearing in any option i select.i cannot go for long press on any option.it is hanging.can anyone help plz......also does updating the software wd help or not ????.

[_alexdon_]

Are you sure you haven't enabled talkback?

[Hampus]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like you have the TalkBack function activated. This can be turned off via Settings > Accessibility > TalkBack > Turn it off.

To be able to scroll in the menus, you need to use finger. And to enter a menu/program you need to tap once to mark, then double tap to enter the marked choice.

[spnkmr]

yes i have activated talkback option by mistake.....but i am nt able to reach accesibility option since i cant scroll down in settings menu....

[Hampus · Accepted solution]

You need to use two fingers to scroll in the menus as I described in my post above.

[spnkmr]

thanx alot hampus.....i got it right....mobile is working fine now.....again thanx alot.....

[Hampus]

Nice to hear, anytime! :smileysmileythumbsup:

[1lds]

HI, 

MY NAME LEENA SHAH,

I HAVE PROBLEMS WITH MY TOUCH SCREEN  NOT ABLE TO SCROLL OR USE PHONE . HOW CAN I RESTART MY PHONE

[Hampus]

Hi and welcome to the community 1lds! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you checked my solution above so your problem is not related to TalkBack? If it still doesn't work, I suggest that you perform a software repair via PC Companion:
http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.