Cashback summer 2019 Case number 18637682

[sparky377]

What can I do? 

I made a claim in a AX700 I bought from Curry’s 16/05/19. 

I sent jpeg of serial number and pdf of the receipt from Curry’s. 

you would think the receipt would be proof of ownership but not according to Sony. 

Received an email 3 days ag requesting a copy of invoice and giving 10 days to respond. 

Contacted Currys same day. Have forwarded copies of invoice 3 times but had no response. 

Now 6 days to go and no further forward despite respectful requests they at least acknowledge my emails. Nothing. What to do next?

[yin8838]

have the same problems as you . think sony is meesing us about with their scheming scams to booost their profits.

I am fustrated after sending two proof of documents which they reject , seems like its a hard way to claim their so call cash backs .

[Leelaart1961]

having the same problem too I am going to tell people on social media, to make public awareness.

[sparky377]

The biggest problem was to persuade Curry’s to provide an invoice acceptable to Sony. Once I received it and sent it off, Sony paid cash back in less than two weeks. Just a frustrating process. 

[yin8838]

Sony ? there’re a nightmare !

Sent from Mail for Windows 10