Sony Cashback/Customer Service

[GMWNE21]

I would just like to flag up that for a supposed world class company, Sony UK are providing truly appalling customer service. Having been told by email on the 26th of December that I would shortly be getting my cashback paid into my account, here I am still waiting.

Trying to get a contact telephone number that works for complaints and/or customer services is virtually impossible. I am beginning to think that this is a deliberate strategy of Sony UK and is something that we the customers should do our level best to challenge.

I am about to contact Trading Standards in Tyne and Wear and I will also make contact with Watchdog. No company is bigger than their customers!

[dfarrant]

Excellent! Nice to see someone does actually get paid! I got an email this week saying my application has been successful please allow "some time" for the payment to be made. Bearing in mind I bought the camera and applied at the end of October 2014, I am hoping I get the money before the extended warranty runs out. It took weeks to register that too.

Just to put all this aggravation in perspective, when I bought a (much cheaper) dslr from Olympus a few years back, I got a free day out at Whipsnade Zoo, playing with all the lenses I could not afford. That came out of the blue, and was not part of the offer when I bought the gear, which was already a good deal!

I like Sony cameras, I had several in the early days of digital. They have a reputation for good equipment and we have one of their TV's and three of their phones here. I have the new camera which was the start of this saga and a second hand one I bought to try them out. Its good enough to use on a telescope for astrophotography. But, please, get a grip Sony and do some research on customer service. Customers are what makes your business, or breaks it! I doubt very much that I will buy new from you again until things improve! 

[Anonymous]

Thanks for the update @gary396  and your welcome

@dfarrant - I've requested an update of the progress and have added your latest comments to the escalation.  Hopefully someone can shed some light on this.  "Some Time" does not sound very helpful at all to me.

Cheers

[dfarrant]

Quinnicus, thanks for your assistance. I just find it baffling that Sony made the offer at all, if they cannot do better than this! It would not have exposed the lack of efficient customer support in this way and many of us would have been none the wiser, at least for now. Its a real own goal!

[Anonymous]

Hi there

Unfortunately for you, it kinda is an own goal.  I have no idea on figures, but lets say 10,000 claim the cashback on a variety of products.  The law of averages suggest that there will be a few that have issues.  Unfortunately it is then up to Sony to resolve them in the most effective way - and thats where the own goal comes into play !

Fingers crossed that you get a more speedy solution

Cheers

[dfarrant]

This is, despite any bad news on the telly, a red letter day. Dragons have been slain, the saga has been completed, mountains climbed and the parachute opened. There is £50 cash back in my account! 

It only took 3 months and a tiny bit.

Thanks due to Quinnicus for help and support. Shame you do not work for Sony! 

Now I intend to get on with using my camera and trying to forget all of this ridiculous and aggravating nonsense. I will remember next time I want to buy something to do more research on the makers support system first!

[Anonymous]

Hey Hey!  Congrats you finally got it!  Thats for posting an update - always like hearing good news

Your welcome by the way.  However once you receive my invoice, that £50 will be more than gone   (Just kidding)

Happy that you finally received your cashback.

Cheers

[jimbly_]

Hi @Quinnicus, It seems as when you get involved magic things happen - a rare skill any chance you could look into this one?

http://community.sony.co.uk/t5/general-chat/cashbacks-amp-customer-service-does-sony-realise-the-dam...

Many Thanks

Jim

[derekhunter]

I have now given up on Sony as their customer care is none exsistant.

I have recently had problems in not being able to play blu ray movies on my vaio computer,  or stream movies in HD. Which Still does not work. It used to work until recently.

Vaio care now does not even connect to the internet.

I am now thinking of contacting trading standards as their product is not working and my computer is only 42 months old.

Sony should refund my money I paid for this computer as their goods not up to standard and are unable to help me with a fix or repair.

I have spent hours trolling around forums to find a repair but no luck. My time is better spent doing other things. After all I am a user not a fixer all I want to do is plug and play.

My advice is stay away from Sony.

[markprime]

I'm afraid that I too have similar issues - though I'm still stuck at the stage where Sony are saying that the 5th December (my purchase date) is AFTER the 6th and not eligable ... I have got the retailer involved on my behalf, but the case appears to be getting nowhere. I'll give the retailer next week to try and sort this out, then I guess the next step has to be a mix of social media/watchdog/Trading Standards and maybe eventually the Small Claims Court.

[pjfpjf]

What phone number did you use to speak to them please?