Sony Cashback Failure

[no-click]

I bought a new DSC-RX10M3 to some degree influenced by the offer of £150 cashback. I registered the new camera which was acknowledged and at the later date as requested I submitted the cashback claim which was also acknowledged with purchase and photographic detail as required . 

Sony have now invalidated my claim supposedly because the incorrect model was notified. This is not the case as checking all detail the correct information has been submitted.

Sony know I bought the camera they have all purchase and serial number information so why try and back out of an advertised offer.

Sharp practice which taints the purchase of what is otherwise a very nice product.

Would I buy or recommend a Sony product as a result, no .

[jumpsuit]

Hi @no-click

I have answered your post in the other thread

advising you to phone Support (especially if you have the proof etc.)

Try not to worry.

There have been glitches previously in cashback offers,

however virtually all of them get sorted out.

(Providing all the necessary requirements have been met)

[no-click]

Still no response to e mails from Sony customer service  re failed link to re apply for cashback even though all information correct on original claim.

In my opinion its sales under false pretences, bad practice to say the least.

[jumpsuit]

Hi again

I can only repeat my hint of have you phoned them yet?

[no-click]

Cannot phone, am away in Germany for three weeks. I mailed them twice before leaving and received no response, there comes a point where one gives up on such a lousy customer service and never touches another of their products. I just hope the camera never goes wrong as I’m sure Sony wouldn’t honour a warranty based on this experience.

This is 2018 and a response to an e mail is not rocket science but obviously beyond the ability of Sony staff.

[no-click]

I have today visited the shop where I bought my camera and they are taking up the matter with Sony, it sounds like I am not the first they have had to be involved in.

I will post when further info to hand .