Giga Juke

[Martin_Smith]

I have a sony giga juke.  It will not turn on using the remote - it is showing a blue flashing light as if it is in standby but the controls on the unit or the remote will not work.  This happended before and I had to turn it off at the mains.  Has anyone had this problem.

[simonjash]

Dear All

While I respect Hailsham 26s frustration, the only way forward is to keep contacing the Sony  representative as per the email address above

Ask what is the current situation

Ask when will they provide an answer

Ask that they provide a software update which is via USB stick installation

Ask for a software over write to reintate the original software

Ask for assistance by contacting known owners and advising them of what is wrong and what to do to solve.

TRYING TO THREATEN A BIG COMPANY WITH A CLAIM IS NOT VIABLE - BETTER THAT MONIES ARE SPENT ON A FIX RATHER THEN MAKING LAWYERS EVEN MORE RICHER.

p.s. have you all registered every  sony item you own on mysony site - it does not matter when you purchased it,  just use the default date.

When you contact sony support they can see what you own and the more you register the better the service you get.

[hailsham26]

I understand what you are saying Simonjash, however at the end of the day Sony is saying all it thinks via it's silence on the situation.

It has moderators viewing and commenting on this forum and so far all we have heard from them is ;We are looking into it.

I have personally been in email contact with someone at Gracenote who has also told me the same.

I have tried emailing umar anwar and been shunted onto the general Customers services dept who, I know from the 5hrs I spent on the phone to them, don't care.

I did this from the link you posted so I suspect that sony has closed that door on us as the last thing they want is 30 odd people emailing him.

The main problem we have is that there are not enough of us..

I doubt that even if they can find out what has happened, that it will prove economically viable for them to rectify it.

They are probably going to end up discontinuing the system and re-branding it.

The legal situation as far as I understand it is that we are able to claim the unit is not fit for purpose if it seriously malfunctions within 6years of purchase.

Funnily enough just had a reply from umar stating the usual dross of know about it and working on it.

So have takne ur advice and replied asking specifics we will just have to wait and see.

do you think maybe someone has finally read this thread !!!!!

Message was edited by: hailsham26

Message was edited by: hailsham26

[simonjash]

I really do respect your opinions, however the way forward is not to vent your anger and frustration through this forum but to provide structered answers and solutions to peoples issues with a sony product.

If enough people email that addres it means that the support team will all end up dealing with the same issue

If you feel that you should follow a course of aaction and make a claim against Sony becouse of a software malfunction which can be reset simply by pressing 2 buttons and waiting 30 seconds for the unit to reboot - I would sugesst you go ahead, whist you are at it you could also take the same issue up with microsoft and its windows application.

You would be a hero to the whole world if you could get them to sort out the freezing up that a minimum of a million users experience every hour of every day of the year.

Sony have acknowledged that there is a problem in writing to a number of writers of this thread as well as myself, they also monitor the issues raised and I will chase them vai email each week until they post the way forward.

I had a problem with a note book and its continual hard drive failure and through patience and structured badgering of the service and support departments, they actually replaced my 18 month £1200 laptop with a brand new £1800 3d lap top.

So have faith and just pester gently, no stress and no costs can give better results.

Kind Regards

[hailsham26]

as you are aware rebooting does not solve the issue of being unable to connect to the internet.without that facility its impossible to use the system as it was sold.

I am hoping that you are right in your assertations that gentle badgering will work, however I remain scheptical  seeing as they have been aware of the issue for over a month.

I have taken ur advice and badgered umar anwar for specific answers.

Lets hope others have too.

Lets hope sony actually are doing something or I envisage trading standards depts being busy next year LOL

[hailsham26]

well that ws helpful!After giving him exact details of what was wrong he still asked for exact details ??

I am also surprised as if he is head of customer services why isn't he already aware of the issue as several other different people in Sony/gracenote alledge that they are looking into it..

I think it's time toprobably cut our losses and go for a not fit for purpose claim against Sony, as none of these systems are more than 6 years old so in all honesty its a no brainer.

Message was edited by: -Cass-

We like to keep the forum a friendly place so removed your comment but have escalated the problem to support. Hope you get a helpful response soon.

[simonjash]

I know that we cannot connect to the internet, but I can connect all of my other products using the AOSS system.

It is frustrating that you cnnot listen to internet radio through the system or connect through gracenotes to store some cds but at least it plays music.

I agree we all need to badger the support team on a weekly basis to show thta we do not intend to let it go away.

At the same time we should ask for a progrees update in terms of facts or request the original software is provided for us to reload on to via the USB port - this should be a simple procedure to do and Sony should issue a facility to do so.

I am sure that they are reading this and therefore they also should be thinking that this is the first step for their customers.

Keep Badgering using the customer support email address as above

THAT MEANS EVERY BODY READING THIS THREAD

[HDFatboy96]

As it's been said before Sonys customer support is woeful. The fact he's asking for details when there are eight pages on here and counting says it all!

I genuinely believe we are banging our heads against a brick wall with them and suggest throwing our net wider. I've mailed 'Watchdog' twice, it only takes a few minutes, and I'd urge all of us on here to do the same.

[spoysers]

@HDFatboy96

Is there a chance you could post the link to the Watchdog page for issuing the complaint, along with some template text to copy and paste in.

I think this would encourage more people to complain as it would be a matter of seconds to do it, and as you say, the more people who do it the more likely for something to happen.

On a side note.

I have actually been looking for a new device to replace my Gigajuke, after the £200 bill for a replacement harddrive and then this I have had enough.

When the harddrive failed last time I had to reload about 500 CDs back on because the backup was done with different firmware! Although it turned out this was a blessing because rather than reload direct to the Gigajuke I ripped all the CDs to my laptop and then transferrred them via the network onto the Gigajuke. This means I now have them all ripped on my PC and backed up to an extrenal harddrive. I also took this opportunity to run them all through MP3Gain which means they are all volume normalized (which is very useful shuffle or XDJ mode)

Ironically I recently found a unit that does exactly what I want, that is stream via DNLA, at a sensible price, but (you guessed it) it is a Sony device (CMT-MX750Ni) so I definately wont be purchasing!

Message was edited by: spoysers

Message was edited by: spoysers

[simonjash]

I agree to your comments but as I said before - keep badgering and when they provide answers like the last example we are able to prove that they are not totaly commited and are unable to deal with the issue.

Remember the people who provide the support are based in Cairo not england, they are paid pennys compared to the so called management team in UK.

They sadly cannot take a chance as they will be without a Job .

All those persons who are linked to this thread should badger weekly and with enough responses then Watchdog can use this to embarress the UK team.

So come on all of your thread readers do it Help others to help yourselves

[specialist-convergence]

Hi all

Sorry we have not offered much, if any comment on this issue so far.  To be honest we should have been more active on this, if only to let you know that we have been looking into it

We have been keeping an eye on this and many other forum threads however, taking notes and making sure all of the feedback you have provided is passed onto the design team in Tokyo.

At this time we are still waiting on a more definitive fix, however, while that is still being looked into, we will hopefully be able to provide a more viable 'workaround' for you by either the end of today or Monday at the very latest.

With this in mind, watch this space.

Message was edited by: StartTheCar