I have a BDP-S370 Blu-ray player and have updated the firmware to M03.R.694 but no sign of the BBC iPlayer. The unit was purchased from Pixmania selling into the UK market but it is a French unit. Could this be the problem? I would have thought that iplayer restrictions were based on ip address and as far as I can see the M03.R.694 firmware downloads from the UK and French service sites are identical.
Has anyone else had this problem or know what can be done?
Also, im unable to register to 'Activate Enhanced Features' whatever that is as internet.sony.tv seems to not be functioning. (tried in a myriad of browsers)
The 'enhanced features' element simply allows you to send static web pages to your Internet Device. Its not that widely used a feature as it can't handle video feeds unfortunately.
Internet.sony.tv just renders a message saying how its been tested on IE and Firefox 3.6 with a message to Select a country but nothing else on the page
It doesn't work on any browser I have tried including IE, Firefox, Safari etc - unless Sony's testers only have access to one browser in one specific version it can't be beyond them to try and use their own services and figure out something is amiss
We are buying these players from a UK retailer and they have a great big picture of the iplayer logo on the box. You can't tell us that we have to waste time trailing around trying to sort it out. Just fix it. Oh - and your web site for registration doesn't seem to work either. Or the ipod remote app. All in all this sort of stuff just kills the user experience and customer experience.
Presumbaly Amazon don't put them in the boxes with the iPlayer logos on. Once someone has to unpack something install it etc then have to put it back in the box, get it sorted for a return, wait for another one - and possibly experience the same problem again - that's likely to be their enthusiasm gone - even though the product is probably good value and high quality in lots of other respects.
So any chance of a fix remotely that will save everyone the hassle?
We've been looking into this today as I agree, there seem to be a dozen or so people on here which is more than one would expect from a couple of grey imports.
I'm waiting to get feedback from colleagues in San Diego and Tokyo as this may be something simple on the server that needs to be changed, in which case there wouldn't be any need for a firmware update, simply a refresh of the content and iPlayer logo should then appear.
Due to time-zones, I haven't got an update right now, but its been marked as a priority issue and so I will look to feedback sometime tomorrow. Apologies for any inconvenience.
Good news ! Whatever was done overnight sorted it for me.
I tried refreshing the internet data about midnight and iplayer was still missing. Got up this morning and tried a refresh again and it is now there and working perfectly. Thanks for sorting this !
