Microsoft will not install “image mastering API” software.

[xyzzy.]

I am unable to use the One Touch Disc Burn feature, on my new HDR-CX115E as Microsoft advise my windows XP is not a genuine version and will not install the “image mastering api” software.

Is there an alternative to using this MS’s software?

Thnks

[nayan007]

Hi,

i will suggest you to get in touch with the technical support team for this. they will assist you in their best way

[Bravia55HX]

Hi,

technical support will not help if one is using a non genuine copy of windows xp !

[xyzzy.]

Thanks for the suggestion. I'll give it a try.

I know the easy way is to upgrade the operating system but at this stage it seems a waste as XP will not be supported for much longer and I'm contemplating an alternative to MS.

[xyzzy.]

Why is that? Do Sony police their customers on behalf of MS?

[Bravia55HX · Accepted solution]

no, but if you cannot install the software because its not genuine then how is sony going to be able to help with that!