RDR-HXD890 DVD has no Digital channels

[Flatbrat]

Help!!!!! My RDR-HXD890 has lost ALL channels- no EPG - zilch - Whats going on? Is Sony going to fix the problems? Does anybody know?

I have tried all the possible scenario's but no luck!

[johnemiller]

Hi. Exactly the same problem last night with a constant UPDATE on display panel this morning but nothing operating. Let me know if problem resolves or if you`ve managed to get in touch with SONY. Cheers, John

[EFBenson]

So many people with same sudden problem shows this is definitely a Sony problem. I think we all need to make sure Sony are aware of the scale of the problem and can't dismiss it as individual machine failure - and more importantly sort out a fix!

[LAINYRIDDAS]

Me too same problem I have 2 machines & both are the same Good to know its not just my machines though SONY get it sorted !!

[jimtoner]

Yes my machine also has "update" in display now and wont turn on at all.

I just find this incredibly odd. Almost sci-fi in its spookiness. I was unaware that Sony had any further connection with my machine but presumably they are sending a new program to it, like ios updates from apple for an iphone, but how does this work without the internet?

Can anyone explain how someone-Sony presumably- can connect with my machine over digital tv?

I am glad this forum exists-which I hadnt realised until last night-or I would likely be down now buying new machine asuming the old one had just broken. 

I am really at a loss tho how this happens and just wish I could speak to Mr Sony soon.

[actu_8]

My HXD890 started malfunctioning yesterday. Went into update twice and now stuck there.

[antnewma9]

Same for me - spent all last night trying to out a problem which I assumed was with my signal. In a way it's a relief to find that others have the same problem.

I'm leaving my machine on "update" in the hope that it eventually does and that Sony sorts this out quickly.

[mat1lda]

I am having the same problems with my HXD790. Since 7pm last night ,started with unusual program list format , then progressed to update being  stuck on the front panel and no control over the recorder. Hope that enough voices prompts Sony to take action

[carolewill]

such a relief to find that others have the same problem - I've spent ages trying to update, rescan and reset

[carolewill]

whoops looks like Sony have a huge problem on their hands

check out the comments on here

http://www.ukfree.tv/allcomments.php

and searching for support on the Sony website I get this error *

*KANA Knowledge Server is temporarily busy.  Please try again.**  

[sony995user]

I have the same issue with my RDR-HXD995.

Have emailed Sony for a solution but no response yet.