Bravia KDL-40WD653 Sound find but screen keeps going black.

[QMVVPeeP]

Can anyone help please.   

TV is 13 months old and has been fine until a week ago.  Sound as normal but screen went black for a couple of seconds, picture came back on for about ten minutes then went black and stayed that way.  Next day did the same.  I have downloaded software updates, installed on TV and picture returned for about an hour.   Now it is alternating between picture (for a few seconds or minutes) then a black screen again.

I would be grateful for any help.

Thank you :

[Sean_Mc · Accepted solution]

Hi there,

It might be best to perform a soft reset which should resolve this issue. You can find more details on how to do this here.

Let me know how you get on?

Best wishes,

Sean Mc

[QMVVPeeP]

Hi Sean,

Many thanks for the suggestion.  I tried it but no success.  Is there anything else I could try?

I appreciate your contact.

 QMVVPeeP

[Almou_10]

Hi QMVVPeeP,

Have you tried to reset the TV to Factory settings from Home - Settings - Customer support - Factory settings?

Does this happen on all inputs? If you use the apps in the TV, will the same issue happen?

Cheers,

Almou_10

[QMVVPeeP]

Hi Almou,

Really sorry I didn't reply.  TV still not working a friend took over as I am out of touch with technology and don't understand the terminology.  He has been in touch and tried all the suggestions.  As it stands I have a TV that is 13 months old and can't be used.  

Thank you for your suggestions it was kind.

Kind regards - QMVVPeeps

[Almou_10]

Hi QMVVPeeP,

If it's not working I guess it will need to get inspected by a service centre. You can reach to Sony support directly and maybe check the warranty options especially that the TV is 13 months old.

You can call the support line on 02073652810, or send an email using this link: http://bit.ly/2oUrHPV

Cheers,

Almou_10