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I'll definitely not be keeping this model as I just don't want my kids anywhere near it!
I just can't get my head around a company saying that a (however harmless) electrical shock coming from one of their appliances is okay, most people assume that any fault not in keeping with their expectations of a product should be addressed, personally this has sullied Sony's brand reputation with me.
I will seriously reconsider any future purchase from their range.
I think the word flabbergasted is appropriate to the way I feel right now!
Thanks very much for all your time and effort on my behalf to you and the other experts, you are first class, I wish I could say the same about Sony!
This is a world wide issue it seems. even in india we are facing the same issue. i recently brought 4K TV and it is also giving shock when tuching metal RIM and HDMI,Bluetooth ports.i paid a huge amount for getting shocks.
and latest android TV is having somany connectivity issues and 4K upscaling is a false promise.if you want to save you children from electric shock and if you dont want your children to die because of tuching your TV don't buy Sony TV