kdl-40v3000 bravia dark lines/shadows.

[nishmalek]

i have exactly the same problem as the other people who have written about this tv model on the forum and there seems to be manty many more out thereon forums reporting the same problem that sony will not acknowledge.

there are dark lines running down my screen and a dark shadow line about an inch think on the right hand side of my screen, this was more noticable when watching football. my tv is not under warrranty anymore but is only 2 and a 1/2 years old. it seems that sony have created their screens to only last this long as lots of people have the same complaint.

i have just rang sony and i have been told that "there is no known problems with this model" that is rubbish as clearly there are a few of us just on this forum with the same pronblem. So we are paying about £1000 for a tv that will only last 2.5 years. i am disgusted with the lack of help and support from the sony call centre staff who basically said i need to get it fixed myself and i need to book it in with a service engineer. I suspect this is a problem with the panel or with the screen where a replace ment would cost you more than getting a new set. it would cost me £45 just for someone to come out and tell me that without even having it repaired. as a dedicated sony buyer over the years i cannot believe that my most expensive buy has only lasted 2.5 years.

WHY IS SONY NOT DOING ANYTHING ABOUT THIS PROBLEM??

[mstaniak]

Answering your question: because we're nobody for Sony and they don't respect us at all.

That's how they treat loyal Sony brand customers... sad but true

[toolfrog69]

Glad i am not the only one.. Mine is 3 years and 6 weeks old. Now has huge shadow on left of screen about 6 inches wide and about a foot long.....!!!! Looks like a water stain but obviously is not.

Always bought sony products. have three other Sony TV's in house a 32" a 26" and a 20", lets hope they dont go the same way.

Cant believe its happened to a sony tv.

Been in to my local specialist and now looking at replacing it with LED 3DTv but worried how long that would last with even more technology inside it.

Seriously looking at Samsung 8000 series now as have lost confidence in sony product.

[Stan53]

I have a Sony Bravia KDL-40v -3000 .....It is just under two years old and now I have a constant flickering at the top of the screen which makes it unwatchable. I bought a Sony and paid the eaxtra to get quality.

A joke really........So my question Sony is.....What are you going to do about it because your reputation is at stake. At this moment I will never buy another Sony product and slag the brand off to anyone who asks my opinion.

The stock answer that there is no known problem is untrue because you only need to search the web to see there most definitely is.

I await your reply !

Message was edited by: Stan53

[tedwales]

I wish I had seen this forum before.  I searched the internet to see if I could get a new screen as I still have the TV.

I was fortunate that I had an extended warranty.

I had screen panel changed early 2010 and the fault reappeared Jan 2011.

Called out engineer under warranty, screen no longer available so TV replaced under warranty.

I was able to upgrade screen size for a small payment and have a 46" Samsung 5800.

[andrewbeaumont1]

I'm afraid I'm in the same boat. I paid £1100 just over 3 years ago & the screen now has two large 'shadows' on it which are permanently visible, especially when watching football or rugby.

I too have been a Sony customer for many years but would not even think about buying another after this experience.

[Catmambo]

Have you called the call centre to raise this and see how they might be able to assist. They are generally pretty reasonable when it comes to issues such as these.

Thanks

[andrewbeaumont1]

Just called Sony Customer Service & got fobbed off with the following standard reply:

"There is no known fault with this TV. All we can do is arrange for it to be looked at by our Service Centre but there will be a charge for us to do this"

I was advised to write along with proof of purchase but obviously as 'there is no known fault' on this TV, no guarantees can be given that it will get me anywhere.

How can anyone risk buying another Sony after our experiences with this model?

[leonintelex]

Hi everyone

This is a big problem,  I am trying to get everyone experiencing this in the same place.  
Can you please post on the following link:

https://www.sony-europe.com/discussions/message/643410#643410

Also to keep this at the top of the forum can you please try to post as often as possible on threads,   we all need to work together on this and make sure that Sony cannot simply sweep this under the carpet or fob us off!

I WILL BE TAKING THIS AS FAR AS POSSIBLE UNTIL WE GET A FAIR RESPONSE

Thanks

Leon

[Catmambo]

Hi Leon

Sorry to hear you are having problems with your TV. I think Lee (startthecar) posted the escalation process in the other thread, so I've re-posted it below outlining the steps to get your case looked at in more detail if you are unhappy with the service you have received so far.

Hi

It  is always disappointing to read of any product failure, and with so  many of you sharing similar experiences this is clearly something we  need to address.  However, while I fully understand your concerns at  both the failure of your products and the consequent repair costs, I am  not convinced by some of the comments and advice offered.

In  an effort to clear up any confusion and in order to help each of you  get your specific issues addressed, here are my observations:

Firstly, and this should really go without saying, do not try to repair any product yourself under any circumstances! 

If  the product is still under guarantee, your first port of call should be  your supplying retailer.  After the Sony European guarantee period, and  assuming you do not have an extended guarantee, I would always  recommend contacting our Customer Information Centre (0844 8466 555).

Though  I appreciate that some of you have done this already, but were not  overly impressed with the reply, it remains the single most effective  point of contact within Sony. Having said this, there are inevitable  limitations, for example it is simply not realistic to expect my  colleagues there to be able to effectively diagnose complex faults over  the phone or to instantly recall every product and issue we have ever  had.  However, they have access to all of our service support  departments as well as a very effective escalation process (should it be  needed).

If  you want to ensure your issue is dealt with a little quicker, I would  recommend that you get a written estimate from a Sony authorised repair  agent.  This is usually the first thing we will ask for when looking to  provide any level of assistance outside of the guarantee.  Along with a  copy of the receipt, an estimate allows us to make an informed decision.

It  would be remiss of me to offer any guarantees on how my colleagues will  address each of your issues.  While they all appear very similar, on  closer inspection they could differ greatly.  I can however assure you  that each case will be judged on its own merits.

In  addition, I will speak to the Customer Service Manager and ask that his  team keep an eye out for any escalations relating to these model  numbers.

Any specific questions please feel free to PM me and I will do my best to get back to you as soon as I can.

Best regards
Lee

Hope this helps

Thanks