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September 2018
September 2018
Problem with Sony 49xe7077
Hello.I have problem after last sw update 8.673-1000-1.280-0000.After update i lost apps (Netflix, Amazon prime).
According to instructions with Sony support i try to downgrade on version on V.835 or V.8533.but unsuccessfully.
Maybe somebody knows how to solve this problem?
Tnx in advance!
According to instructions with Sony support i try to downgrade on version on V.835 or V.8533.but unsuccessfully.
Maybe somebody knows how to solve this problem?
Tnx in advance!
3 REPLIES 3
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September 2018
September 2018
Hi there,
Welcome to the Sony Community.
App icons can sometimes disappear just after an update.
Can you try the following steps below -
- Press the HOME button on the remote.
- Select Network in Settings, then press the Enter button.
- Select Refresh Internet Content, then press the Enter button.
Let me know how you get on.
Best wishes,
Sean Mc
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September 2018
September 2018
Tnx for your reply.
I tried the above but did not help.There is no aplication..
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September 2018
September 2018
Hi again,
I would suggest resetting the TV to original factory settings which should help. More details on how to perform this here.
Best wishes,
Sean Mc