Share your experience!
None of the network services (iplayer, youtube, netflix etc) on my kdl-55w905a are working *AGAIN*. I just get the error message "The service cannot be accessed at this time." My tv is using a wired internet connection which is working fine. The tv claims to have the latest software update (PKG4.410EUA).
It is using the DNS from my router (8.8.8.8 & 8.8.4.4).
From network settings if choose "check network" it says:
* Cacle Connection OK
* Local Access OK
* Internet Acess OK
I'm going to return the device if it doesn't get fixed.
Solved! Go to Solution.
Hi there
Sony do read the forums (from time to time) - however these forums are primarily a community focused forum. If you want a direct answer from Sony, you must contact them directly. Details are : HERE
However upon contacting Sony support, they normally suggest the following:
Factory resets takes no more than 15 minutes of your time (I've done it enough times myself to know) -
So what have you got to loose - 15 mintues or a lifetime of problems with a [insert another brand] TV
Cheers
Hi there
A couple of things
Try that anyhow.
Cheers
factory reset? It will take less of my time to return the tv and exchange it for a samsung than it will to set i up again.
Does anyone from Sony read these? There seem to be hundreds of people on the net with the same problem. How about a fix?
Hi there
Sony do read the forums (from time to time) - however these forums are primarily a community focused forum. If you want a direct answer from Sony, you must contact them directly. Details are : HERE
However upon contacting Sony support, they normally suggest the following:
Factory resets takes no more than 15 minutes of your time (I've done it enough times myself to know) -
So what have you got to loose - 15 mintues or a lifetime of problems with a [insert another brand] TV
Cheers
Thanks for the link. They replied with the inevitable "just do a factory reset" which to be fair did actually work. Very annoying though, it takes forever to get it set up again.
while i open youtube app it could not open instead it show " The service cannot be accessed at this time" . i request you to please give solution
The factory reset worked well and problem is solved now - thank you so very much! My TV software auto update was switched on and it was an unsuccessful software update I guess 😀
Thanks again and best wishes,
Nasim Nowshad from Dhaka Bangladesh.